Frequently Asked Questions

Simply visit our homepage, scroll to "Book Your Tour" section, fill in your details (name, email, phone), select your preferred tour, choose a date on the calendar, and indicate how many people will be joining. Once you confirm, you'll be directed to complete payment via PayPal.

We accept bookings for 1 person. However, we appreciate groups! Contact us directly if you have 8+ people for possible group discounts.

Yes! You can book tours up to [INSERT TIMEFRAME]. Simply select your preferred date on the calendar in the booking form. If you need to book further in advance, please contact us directly.

Our standard tours are group experiences. For private tour inquiries, please contact us directly at +39 329 6363637 or via WhatsApp to discuss custom arrangements.

All our evening tours depart at 18:00 (6:00 PM). Please arrive 10-15 minutes early at the meeting point. Tours typically last between 1 to 1.5 hours depending on which tour you've chosen.

The meeting point is [INSERT LOCATION & ADDRESS]. You'll find a detailed map and directions in the "Where to Meet" section on our homepage. Look for [INSERT DISTINCTIVE LANDMARK/DESCRIPTION]. If you have trouble finding us, call or WhatsApp us immediately.

Tour lengths vary: Trastevere Murders is 1 hour, Mafia & Vatican Secrets is 1 hour, and Complete Dark Rome is 1.5 hours. All tours include walking through historic Roman streets.

Our tours are conducted in English. If you need a tour in Italian or another language, please contact us directly to arrange a private tour.

Wear comfortable walking shoes as we cover several kilometers on foot. Depending on the season, bring a light jacket or rain jacket. Rome in summer can be hot, so bring water and sunscreen. Evening temperatures vary, so layer your clothing appropriately.

Our tours involve walking through historic Rome, including some stairs and uneven terrain. While some sections are wheelchair-friendly, not all are fully accessible. Please contact us directly to discuss your specific needs and whether our tours are suitable.

Our tours involve moderate to heavy walking (typically 3-5 km depending on the tour). We move at a steady pace through Rome's historic districts. If you have mobility concerns, please let us know when booking.

Children aged 10+ are welcome on our tours. Younger children may find the content and walking distance challenging. Please contact us if you have questions about bringing a younger child.

[INSERT CANCELLATION POLICY - e.g., "Free cancellation up to 48 hours before the tour. Cancellations within 48 hours are subject to 50% refund. No-shows forfeit the entire booking."]

Contact us directly via phone (+39 329 6363637) or WhatsApp with your booking details. We'll help you reschedule or process your cancellation according to our policy.

In rare cases of severe weather, we may cancel or reschedule your tour. You'll be notified as soon as possible and offered a full refund or alternative date at no extra cost.

Refunds are processed according to our cancellation policy through the original payment method (PayPal). Refunds typically appear within 3-5 business days.

We accept all major payment methods through PayPal (credit cards, debit cards, PayPal wallets, and local payment methods depending on your region).

Our prices are per person. When you book, multiply the per-person price by the number of participants. For example: Trastevere Murders (€45) for 2 people = €90 total.

For groups of 8 or more people, we can discuss special rates. Contact us directly at +39 329 6363637 or via WhatsApp for a custom quote.

No. The price you see in the booking form is the total you'll pay. PayPal may charge small transaction fees depending on your payment method, but these are transparent before you complete the payment.

You can reach us via: Phone: +39 329 6363637 • WhatsApp: +39 329 6363637 • Email: [INSERT EMAIL] • We respond to all inquiries within 24 hours.

Don't hesitate to contact us! Whether it's accessibility needs, private tours, custom itineraries, or any other questions, our team is here to help. Reach out via phone, WhatsApp, or email.

We aim to respond to all messages within 24 hours. For emergencies or urgent matters on the day of your tour, call us directly.