Privacy Policy

Last Updated: [INSERT DATE]

Rome Crime Tours ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our tours.

1. Information We Collect

We collect information you voluntarily provide when booking tours, including:

• Personal Information: Name, email address, phone number
• Booking Details: Tour date, number of participants, preferences
• Payment Information: Processed through PayPal (we do not store credit card details)
• Automatic Information: Browser type, IP address, pages visited, time spent on pages (via Google Analytics)

2. How We Use Your Information

We use your information for the following purposes:

• Processing and confirming your tour bookings
• Sending booking confirmations and tour details
• Contacting you about your booking via email, phone, or WhatsApp
• Responding to your inquiries and customer service requests
• Improving our website and tour experiences
• Analyzing website usage patterns to enhance user experience
• Complying with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: PayPal (payment processing), Google Analytics (website analytics), Netlify (website hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

GDPR Rights (EU Residents)

If you are located in the European Union, you have the following rights:

• Right to access your personal data
• Right to rectify or correct inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at: [INSERT EMAIL]

Marketing Communications

You can opt out of receiving marketing emails by clicking the unsubscribe link in any email we send, or by contacting us directly.

6. Cookies & Tracking

Our website uses Google Analytics to track visitor behavior and improve our services. Google Analytics uses cookies to collect information about your browsing patterns. You can control cookie preferences through your browser settings or opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our website may contain links to third-party websites (Google Maps, social media, PayPal, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, booking information is retained for [INSERT TIMEFRAME - e.g., "2 years"] for record-keeping and dispute resolution purposes.

9. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [INSERT EMAIL]
• Phone: +39 329 6363637
• WhatsApp: +39 329 6363637

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.